Complementary Services
After sales complementary services, meeting the specific requests of every country
Epta demonstrate its way of being a complete system provider offering a series of after-sales customer service solutions that respond specifically to the needs of each Country and client.
Within the LifeCycle Program, aimed at helping customers throughout the entire lifecyle of Epta solutions, the Complementary Services include:
- Oil lubricant analysis
- Remote alarm Management
- Router mobile connectivity
- Cabinets technical cleaning
- Spare parts e-catalogue license
- Retrofit product upgrade
EptaService: the full cutting-edge complementary services offer
Remote monitoring
24/7 remote monitoring for stores, refrigeration systems, cold rooms, and cabinets. An integrated software platform works with any controller, gathering data and alarms via advanced connectivity. A team of specialists responds quickly to malfunctions, remotely or by dispatching specialists. Data analysis and predictive algorithms optimise performance and monitor energy savings.
Retrofit-Remodelling
Retrofitting services to renovate installed refrigerated cabinets and refrigeration plants to extend the lifespan of products, bringing them into line with current regulations in force whilst improving energy efficiency. Retrofitting is available for every model in Epta’s product portfolio, anywhere in the world.
Spare parts e-commerce
Online platform dedicated to clients and technical partners guarantees prompt and easy purchase of upwards of 32,000 spare parts codes for refrigeration systems and refrigerated cabinets, including those made by third parties. Delivery is guaranteed within 24/48 hours thanks to our modern centralised warehouse.
Want to know more about EptaService LifeCycle program?
Download the brochure and find out more details.